FortiVoice: Technical Note: Accessing voicemail from external phones

Technical Note: Accessing voicemail from external phones




This article explains how to access voicemail from an external phone or any phone outside the office.


FortiVoice Enterprise 200D, configure voicemail access.


  • Configure the main number to go to the system Auto Attendant .
  • Call in to the main number or DID.
  • From the Auto Attendant tab, make sure that Access voicemail is enabled.
  • Once Auto Attendant answers, dial *98#
  • It will ask for the extension number. Dial the extension number then #
  • It will now ask for a Password to be entered. Enter the voicemail password for the extension.

The voicemail password can be found in the Extensions page > IP Extensions

  • Edit the extension.
  • Click on View PIN to show the password.

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Example may be:

Enter *98# (wait for it to announce “Mailbox?”

Enter your mailbox number plus # – same as your extension.

Will announce: “Password” then enter your mailbox password #

Inside your mailbox press: 0 + 2 in order to record your away greeting.