Horizon Helpdesk Utility - VMWare | User Performance Metrics


The Horizon Helpdesk Utility is designed to be a tool used by real help desk agents. The Horizon Helpdesk Utility takes all of the functionality of the current HTML5 based Helpdesk in VMware Horizon and adds true desktop integration features, including:

  • Greater speed in queries
  • Reduced steps to find a session
  • Multiple monitoring windows
  • Keystrokes for fast access
  • Native remote control functionality
  • Real-time updates
  • Built-in session experience score based on session performance and variables


  • .Net Framework 4.5.2
  • Horizon 7.2.0 or newer
  • A Horizon Enterprise license
  1. Download and launch the setup.exe utility
  2. Launch the Horizon HelpDesk Logon application from the Start menu
  3. Enter a valid url for a VMware Horizon Connection server (e.g. https://connectionserver.dom.local) and your credentials then click “logon”


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