The past year has proven to be different than anyone could have anticipated with the onset of the novel coronavirus and the resulting impacts that have continued to influence industries around the world.
Despite the turbulence that took place, enterprise communications have followed a similar path to what Flowroute initially forecasted for 2020. Prior to the pandemic, Flowroute predicted that (1) enterprises would turn to global communications offerings, (2) collaboration tools would continue to leverage voice and calling features and (3) contact centers would invest in tools that improve their omnichannel presence.
So how have these predictions panned out? Below, we’ve revisited each trend to see how they evolved in 2020.