Shared Call Parking - Pick Up Calls in the Web Client with a Simple Click!

For Current 3CX Builds Switchboard is now called Panel

You only get one chance to make a good first impression!

Any business looking to improve overall efficiency, as well as deal with new customers, knows it well. Being able to count on an innovative IP PBX, which is robust and flexible, allows you to improve all internal procedures.

The customer’s first call is all-important, and they will undoubtedly pick up on any inefficiency or disorganization. The 3CX IP PBX is the smartest solution on the market because it allows you to manage calls and all other communications from a single, user-friendly interface, with high levels of efficiency.

This is just one of the reasons why more and more companies choose this solution, and soon come to consider it as an indispensable tool.

Let’s take a look at some examples.

Parking and recovery between different extensions: timeliness and efficiency

It’s no longer necessary for front office workers, who sometimes fail to fulfill specific requests, to bounce the customer around from extension to extension. Not only does this waste employees’ time, but in the search for an agent who can provide adequate assistance, it also significantly reduces customer satisfaction.

With 3CX it is possible to park the call in a parking “space” or “room” which is assigned to specific extensions. Those monitoring the parking rooms can view the state of the room and pick up calls. The numbered rooms can be assigned to agents with specific skill sets, meaning that the right person to assist the customer will pick up the call.

Call parking and recovery can be configured following these simple steps: